Do’s and Don’ts of Selling on Facebook Marketplace

You have some crap you need to get rid of. Someone else may enjoy it, and you could use the extra cash in your pocket. You decide it is best to sell it online (no time for a yard sale). Facebook Marketplace is a great route to go, but I don’t want you to be “that person.” Let me explain who “that person” is using some “Do’s and Don’ts” of Selling on Facebook Marketplace.

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale
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I have been using Facebook Marketplace to sell random items for quite some time now. I have found the platform to be more user-friendly than others, and it is far easier than setting up a yard sale (especially during the times we didn’t have a garage or were only allowed one yard sale…for only one specific day…once a quarter per the neighborhood rules). Facebook Marketplace has been a huge help in clearing out unneeded items, getting a little extra spending cash when money is tight, clearing some items out before a military PCS, and especially in finding great deals on items for our new house.

But it has also been a place full of a bunch of…well…pains in the you-know-what.

I want you to buy and sell on Facebook Marketplace. In fact, I think it is great that you want to! But I also don’t want you to be “that person,” so here are some “Marketplace Manners” for you to follow.

 

Do’s and Don’ts of Selling on Facebook Marketplace

 

Don’t Be Rude

I felt this was a great point to start on, because I have dealt with some very interesting people over time. Now, I’m sure I have come across as rude before. That’s one challenge with initially communicating online—you can’t see expressions and read people. I also am one who despises injustice and will call it out…

But don’t be intentionally rude. Don’t be that person who freaks out on someone because something isn’t exactly what you want. Don’t be that person who isn’t understanding when some Life complication comes up. Be kind. Be polite. Be considerate.

 

Don’t Talk Down to Women

I honestly shouldn’t even have to say this, but unfortunately it’s necessary. I cannot tell you the amount of times I’ve had people act like I’m incapable of things because I am a woman…like when I ask about a tool I’m interested in, and they ask what project my husband is using it for (I use tools for projects too…)…or when they tell me I won’t be able to move an item without my husband before even meeting me (y’all, dressers really aren’t heavy if you remove the drawers first). I’ve also had some call me lovely names…or ask if I felt “safe” meeting (in a public location)! Don’t assume women can’t handle themselves. Just be kind in your approach.

I do know not everyone means it in an unkind way, but think about how your comments will come across first. That’s one of the beautiful things about being able to respond online…you can take a minute to think your comments through before responding, which is often harder in person when an immediate response is expected.

 

Don’t Assume

Don’t assume someone is bad because of their skin color, gender, etc. Be kind, and don’t preference some over others you just don’t feel like selling to. There is no reason, and it is quite rude to deny someone an item they’ve been looking for and are willing to purchase. If you are concerned for some likely-unfounded reason, don’t give out your address and meet somewhere completely public instead.

Now, there are times when you do want to look at the buyer’s (or seller’s) profile. I’m not saying not to be cautious, but do not just assume without really looking into the seller/buyer. This is why I tend to meet at public places like Walmart during the daytime. Whenever possible, I also have my husband with me.

Sometimes I receive messages in languages I cannot read or understand. I will still respond to those messages, in English (sadly the only language I’m fluent in, though I’ve studied several), but sometimes this is a challenge for me because I feel terrible not being able to clearly communicate. I do not want that person to think I am rude, but I also do not want that person thinking I can communicate when I can’t, or misunderstand something I say. In these situations, just do your best to communicate, because that person is likely very kind and can use the translate button to understand your response. I’ve had several situations like this that worked out just fine!

 

Do Speak Sensibly

This shouldn’t even be a thing, but I have to say it. Do not send over nonsense messages and expect responses. I have still tried to respond in situations like this, but sometimes I just cannot understand a single word the potential buyer is saying. Sometimes it’s carelessness, and some I just don’t even know the deal is. I’ve even asked my husband to help me figure some out, and he was just as confused. My husband had some message the same one-word message to him over and over, even with coherent responses back from us between each.

 

Do Ask Things Politely

Want to counter-offer on an item? Ask politely. “Please” and “thank you” go a long way.

 

Do Be Honest and Transparent (Whether You’re Buying or Selling)

Maybe I’m a little too honest sometimes, but if something crazy comes up or I struggle with something, I’ll let you know. I won’t keep you hanging.

When Buying…
If you completely forget to meet up (it’s rare, but we do forget sometimes), apologize and make sure you’re flexible for trying again. If you’re going to be a little late because your kid put his pants on backwards and had to fix it, let the seller know so they aren’t sitting around thinking you’re a no-show. Pay the full and correct amount for the item.

When Selling…
If there is something wrong with an item, for goodness sakes’, disclose it ahead of time. Don’t change the price on something without notice. Don’t sell an item to someone else when another person is actively purchasing it. Don’t sell stolen goods or items you got in “Buy Nothing” groups.

Most of this should go without saying.

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale

 

Don’t Act Like People Owe You Something

The item being sold belongs to the seller. They do not have to lower their price to accommodate you. They do not need to travel to you. They do not need to give you their phone number. They do not need to answer a thousand questions (my husband had some of the most ridiculous questions when selling his 31-year-old station wagon…we said it runs and listed the main “issues”; we don’t need to list every single thing wrong with it and cannot guarantee it’ll make a several hour drive back to your house…it’s old and inexpensive; take it or leave it). They do not need to sell to you at all.

 

Don’t Be a Jerk When Negotiating

If someone is interested in an item and asks for a lower price, you counter, and the person kindly apologizes and says they cannot afford that and will pass, don’t be a jerk. They don’t have to say “yes” to you.

This happened to me recently. I asked for not even half off of a $40 item that I know for a fact I can purchase much cheaper elsewhere, if I’m patient. We are on a strict budget with these home renovations; the specific item was not a priority item, just something that will eventually need replacing. I discussed with my husband, made a reasonable offer to the seller, received a counter offer, and ended up passing on it, letting her know about our tight budget and that I would not be able to pay that at this time. Her counter-offer wasn’t much more than what I’d offered, but we had a specific amount we could not go over (because every little bit adds up, and boy do you see this when renovating a home!). You have to draw the line somewhere, right? She responded with such a rude comment back, implying that I was being stingy because I couldn’t afford what she counter offered! I let her know I simply can’t right now, but that she was welcome to sell it to someone else. (The listing had been on Marketplace for quite a while, which is the only reason I even offered the amount I did.)

The same goes with when you’re buying an item. If you make an offer and the seller tells you they will not go down that low or counter-offers your offer, don’t be a jerk. The seller does not owe you a price decrease. They do not owe you a reason. That is their item. If they want to sell it faster, they may lower the price for you. If they need the extra money, or the item has too much value to them, they don’t need to reduce the price to sell it.

This also happened when selling the station wagon. I cannot tell you how many people offered my husband $400/$500 for a vehicle he already had priced at $800—a perfectly running vehicle. They wanted to use it for demolition derby, but this item had more value to my husband (and we really wanted to sell it to someone who needed a running vehicle and didn’t have a huge budget). Some people were so rude when he wouldn’t reduce the price for them, especially those that said they “only wanted the body” or “only wanted the engine”. We told them “no” and were patient; finally, a teen who wanted it as his vehicle for his senior year of high school eventually gave a reasonable offer and purchased it. It had sentimental value to him, and would be driven regularly. That’s who we wanted to sell it to. Someone who would appreciate it.

 

Don’t Ask The Seller to Counter Their Own Price

By this, I mean that don’t ask the seller “What’s the lowest you will go?” If you don’t want to pay the full amount, make an offer. The seller can then say “no” or counter the offer. I’ve had many insist I give them a lower price, but I will instead ask them to make an offer. Obviously, I want the price I listed it for, but if they are willing to be reasonable in their offer, I’ll say yes.

Similarly, do not comment on their post publicly asking them for a lower price. If they respond “yes” to be kind to you and you don’t follow through, they are now stuck with others expecting a lower price than they would have been willing to pay.

 

Don’t Ask for Lower Prices If You’re Traveling

If you have to travel a long distance to purchase an item, do not tell the seller they need to lower their price because it’ll cost you money in fuel. That’s just silly. Want to make a slightly-lower offer on the item? Go ahead. But don’t ask for lower because of fuel costs. You are choosing to purchase this item, so the seller does not have to pay for you to come get it. We had this happen with a lot of items.

Similarly, do not tell a seller they need to deliver it to you or meet you near your home unless you are ready to pay for their fuel and time. I have had so many that decided I was too far away or they couldn’t drive, so I had to accommodate them. Oddly, this happens a lot on items that are popular, so I really have no need to sell to someone like this. I can’t always meet someone to sell an item, but I am far more willing if you’ll make your schedule flexible and you’ll pay a little for my fuel costs and time. I also have limits on how far I’ll go out (in case you’re a no-show).

 

Don’t Lower Your Offer In Person

Unless the item is completely not what you expected (very terrible condition when they said it was okay, but still useful for your needs), do not try to get a lower price in person. Lower offers should be discussed immediately when you are interested. Be open, honest, and up-front with the seller.

 

Don’t Try to Undercut Others

If someone tells you their item is pending pick-up, don’t undercut the other person by saying you will pay more or pick up sooner. While it is tempting for the seller, who surely wants to get rid of the item as soon as possible, this is rude and slimy. Don’t put the seller in that position (and sellers, don’t fall for this).

I’ve actually had sellers try to do this to me. They said an item I’d asked about was pending pick-up, but told me I could pay more to get it. Nope. Just nope. I’m not a jerk. I’ve also had sellers give me their address and we set up a pick-up time and I stayed in constant contact (letting them know I was on the way, how long the GPS said it would take, etc) only to find out they had told someone else to come try to pick the item up while we were on the way to buy it.

Don’t be that person. Just don’t.

 

Do Respond If Someone Messages You

R-E-S-P-O-N-D. This goes for buying and selling. It’s the respectful thing to do. I cannot count how many times I have requested an item not even a minute after it was posted, my message was seen, but the seller never answered. Is the item pending already? Let me know. Don’t want to sell to me? Be honest with me. If you listed it for sale, and someone is genuinely interested in buying (as soon as you want them to, and they messaged with real words and not just the “instant reply” button), acknowledge that.

I look at this as those times you’re talking to someone and you’re expecting a back-and-forth conversation where they acknowledge that you’ve said something, but they don’t say a word back to you (even when you try to coax it with questions like, “Right?“). Did they hear you? Did they see you? Do they like what you said? Do they even care? Don’t assume someone can read your mind. Actually respond.

If you’re buying an item and the seller responds to you, don’t be that person who never responds ever again. If something came up, budget got tight, you changed your mind, whatever, just be honest with them. The seller deserves to know what is up, or you put them in an uncomfortable position of being afraid they’ll undercut you if someone else comes along wanting to buy the item.

 

Do Respond, Even If You Message On Accident

It happens to all of us—you accidentally send one of those automatic messages saying you’re interested in an item someone has listed. I haven’t had this happen as much lately, but when Marketplace was newer, this happened a lot because of button placement and how touchy it was. It’s okay!

But don’t just leave someone hanging. Let them know right away that you are sorry, Facebook accidentally sent that message through. It only takes a few seconds to send a quick response. Own up to the accident, and the seller will be very appreciative. Facebook should really add a “my bad, I clicked that on accident” auto-response message, right?

 

Do Communicate, Communicate, Communicate

Just communicate, k? Remember how to communicate properly by remembering the four “c-sounds” of communication: quickly, clearly, courteously, consistently.

Basically, just respond when you receive a message (no matter what, as soon as you see it), respond in a way that makes sense, respond kindly, and respond back-and-forth (don’t just drop off the face of the earth and leave the other person hanging).

 

Do Expect Messages Immediately

After listing an item for sale, expect to begin receiving messages immediately. More than half of the items I list end up with immediate messages. When you initially list an item, be ready for those messages. Someone may have been looking just for that item, and may respond immediately. They will expect your immediate response if the item was just listed. Give them that courtesy. This will also help you to keep things fair and go in order of who requests first.

 

Do Go In Order

Some items will get you many, many messages. When I listed our kitchen cabinets for sale as a “you-pull” item, I really didn’t expect an immediate response, but I had about twenty messages in less than an hour. Trying to respond in order was difficult, especially when some went to my “other” folder, but I did my best to look at the order they came in and the time stamps, and responded to everyone. It was a lot of work, but it helped me to be fair and kind. Don’t skip people just because you feel like it. It’s your item, true, but it says a lot about your character.

 

Do Update Listings

Have an item that is pending? There’s a button for that! Sold your item? There’s a button for that! Be sure to update your posts. If you can’t find the “mark pending” button, update your post description to reflect this.

Updating your Facebook Marketplace listings will show people that something is currently pending or no longer available, may reduce unwanted messages, and will give an easy explanation to those who have also messaged about the item listed as to why they have not received a message back yet. This also falls in the “clear communication” category.

 

Don’t Message a Thousand Times

One or two messages if you’re interested in an item is just fine. I will send one, even up to three if I forgot to ask something in the first messages, or if I want to send a “reminder question” when my message was seen and ignored—but no more than that unless they are direct back-and-forth responses.

My husband’s station wagon listing has just been a great pile of interesting “People of Marketplace,” so it makes for some great content for this post. He had one guy that literally sent him twenty-five messages all in a row while he was at work—his phone would not stop going off. The guy even called him a few times. He didn’t even end up buying it.

Be polite and considerate of people’s time. Don’t waste it.

 

Need to donate items that aren’t selling? Here’s an amazing list to donate your used items!

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale

 

Do Show Up

If you plan a time to meet someone you are selling to or buying from, meet them, and meet them in a timely manner. Sometimes things come up (traffic, etc), but do your best to be on time. People have things to do and places to be. If you are running a bit late or something comes up, let the seller/buyer know as soon as possible and plan a new time that works for both of you (usually just a few minutes from that time, if possible, unless you’ve given at least a day’s notice). If you are not reliable, the seller has a right to just pick someone else for the item.

 

Do Pay to Hold

If you can’t pick up an item immediately but you definitely want it, you may want to ask the seller if you can put money down to hold the item, no refunds. I rarely do this, as a buyer or seller, because you can’t always trust the other person to follow through, but I did allow this with the cabinets. They came in person to see the cabinets, but they did not have a vehicle to move them until a few days later. Knowing the cabinets were a hot item, they put half of the money down to hold the item until they could pick them up, which is when they gave us the other half.

Don’t expect the seller to simply hold an item for you because you can’t get it right away. They need it sold, and most people on Marketplace don’t actually show up. This is why many listings say “no holds” on them.

 

Don’t Ask Stupid Questions

Yes, there is such a thing as a stupid question. Do everyone a favor and read the actual listing first. If it says the full size, or color, or whatever it is you’re wanting to know, then you already have that info that you need. Don’t waste time asking again. Some questions you may need to ask to verify something in the description, if something is unclear, but many times you do not need to ask these questions if they’re already in the description.

This tip goes really well with a lot of others above, too…like not asking for crazy low prices, for someone to meet you far away, etc.

 

Do List Your General Location

Many sale groups already require this, but make sure you list your general location within the sale post. Do not list your address, obviously, but list a “pick up or meet in” city. You can even specify a Walmart to meet at, or say you’re I’m also available to meet in surrounding cities on certain days. You don’t need to be very specific, but give people an idea so they know ahead of time if they’ll have to travel an hour out to meet you.

 

Do Add a Description

Adding a clear description helps you get the most of your listings and helps buyers at the same time. Let the buyer know as much as you can about the item. Brand, full measurements (according to the package, actual assembled measurements, etc), and condition are all great things to add. If there is a scratch the buyer needs to know about, disclose it. If you know the material of the item, disclose it. This will help reach those who may be interested in buying and will help reduce a bunch of people asking the same questions. For those who ask the questions without reading the description, you can simply direct them back to the listing to read the full details.

Don’t say something is “brand new” that is very obviously not brand new. You can always use the “used-like new” tag if it fits (only if there are no flaws). I even use this for my handmade items if I used them even one time for an event or in-package items that have been sitting around my house collecting dust for years, rather than saying they are completely new. My go-to description is “used-good” if there is anything that someone could possibly say is not up to par.

 

Do Price Honestly

Don’t be that person who tries to lure people in with deceitful pricing. If you’re asking for several hundred dollars or you “have financing available,” don’t list it as “free.”

One guy listed a very old trumpet as free. It didn’t look like it was in amazing condition and there weren’t any crazy specifics in the description, and I’m always looking for affordable instruments for my kids to try out to peak their interest in music. In the description, he said to message him for more information. I figured he was maybe looking for a good person to pass on his old trumpet to, so I messaged asking for more info. Crazy guy wanted over $2000 for it!! Now, why didn’t he just put that in the listing initially?!

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale

 

Don’t be that person who lists something at $400 then a couple of days later reduce it to $50 to make it look like you did some big discount. Everyone knows you’re just trying to lure people in for your pricing. And don’t be that person who lists something as $15 on the post as if it is the total for all items listed (say, three nesting bowls), then tell the potential buyer that the set of three matching bowls is $15 each. List them at the price for the set, then go into more detail in the description if needed.

If you have a certain price you want for an item, don’t list it as $1234, either. Just come out and say it.

I do, however, agree that Facebook should have more options to specify things like yard sales or lists of various items that may have different prices. (Be sure to add prices to each individual picture so people don’t have to ask for each item, and add the prices in a spot that won’t get cut off in the photo.)

 


 

Don’t Be Stingy

No one honestly cares if you paid $300 for an item eight years ago on Amazon and “barely used” it, so you want $290 for it. Face it—you simply can’t always get your money back. The only items that you can do this on are items that are completely brand-new (and the proverbial “they” recommends at least 33% off on “brand new” items if you aren’t an actual storefront). Make your listings fair, and go ahead and leave off the “I paid $x” nonsense. The only time I’ve added this is on a stroller that is over $300 retail and I’m only asking $20…because it is seriously the best stroller and no one is buying it. I have no room (and no babies anymore), or I’d wait to get more what it is worth (or keep it).

You would also be wise to search Marketplace for similar items to see what everyone else is selling them for, too. If you’re selling a certain tool that everyone else has for $40 in basically the same condition, comparable brand, etc, don’t even bother trying to ask for $200. If you want more, check other platforms to see if they’re selling for more there (eBay, Craigslist, etc).

Know your platform before listing. Facebook Marketplace is like an upscale yard sale site. You can’t necessarily get as much as you would on eBay (unless you offer shipping, which is a new option) and you should not try to get people to bid on Marketplace. However, you can get more than a yard sale where most expect to pay pocket change (because it has to be worthwhile for someone to travel for).

UPDATE: During the current pandemic, Nintendo Switch became difficult to get ahold of. I would like to think this was because families were buying systems and spending more time playing together, but the truth is that many bought them out and began listing items for at least two times the price on Marketplace. The one place I was able to finally purchase one for my family was through the military BX at regular price, but I saw others purchasing them that way too then trying to resell an item they bought for $300 for $600. While I understand this can be a clever way to make money, I do believe there are certain times to use discretion and not take advantage of situations like pandemic shopping, robbing families of the chance to get something their family can spend time sharing. Don’t be that guy.

 

Here is a great idea for teaching your kids to be kind!

 

Do Use Actually-Helpful Photos

Please, please don’t use stock photos. It may be harder to get actual photos of the item, but stop using stock photos to show your “item” that is for sale. No one knows what the item actually looks like, you are probably breaking a bunch of copyright laws, and it just makes you look lazy and untrustworthy. Take the time to take pictures of the actual product. If you want to show the full item as it is intended to look, you can find a stock photo of the specific item with the details on it, but only add that as one of the last pictures for added help, and not as the main photo (or do what this person in the photo below did!).

UPDATE: In response to a comment, I want to reiterate that I do occasionally add stock photos when needed, such as when an item is still in its packaging. However, I also add pictures of the box itself (best if labelled) from several angles to show all of the details and the box condition. I would recommend starting with a picture of the package that shows the assembled product, if possible, as opposed to starting with a generic box photograph or a stock photograph. This may not always be possible, but make sure you don’t just use stock photographs in your listing. These real photos can make all the difference!

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale

 

While you’re taking pictures, make an effort to take decent photos. They don’t have to look professional, but people should be able to tell what the item is enough to know if it’s worth purchasing. I’ve seen so many photos that are blurry beyond recognition, so dark that a bright yellow lamp looks like a purply human silhouette, zoomed in so much that you can see the pixels on the printed laminate but not a single image of the full shelving unit, and photos of mirrors that showed some pretty…strange…things in their reflections. Taking halfway decent photos is not a science, especially with all the automatic features on phones and cameras these days.

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale

 

Take the time to add several photos, also. Even on items that I list that don’t really need a second photo, I try to add another photo. I take photos that are farther away to show the full picture (these are usually the first photo you’ll see), a photo of the item closer, photos from various angles, photos in different lighting (when color is an issue or if it’s a light fixture that I want to show turned on and turned off), and photos of any imperfections the buyer should be aware of. Full disclosure and thoroughness ahead of time has really helped me rock selling on Facebook Marketplace.

 

Don’t Go Tag-Crazy

For most, Facebook will let you add some “tags” to your product to help your posts get seen. Make sure these tags are useful and related to the listed item. I’m looking at you, Car Salesman.

Generally, Facebook will limit the amount of tags you use to about five. At one point, my listings kept getting marked for “breaking their rules” (apparently hall lights and bird-shaped decor are bad? Don’t tag animals, even if your product is obviously not a real animal…), so Facebook briefly took away my ability to add tags, but usually I am able to add as many tags as I want (likely because of my good standing with Facebook Marketplace).

Don’t abuse this amazing tool!

Have you ever noticed that used vehicles tend to pop up with pretty much any keyword you search?! I’ve typed in some of the most unrelated things (like “feeding trough”) and was presented with a long list of used vehicles to choose from. This is because they sometimes “keyword load” to get seen.

UPDATE: I have been able to use up to 20 tags on Marketplace now. Generally, I do not need all of them, as I will not tag things that have nothing to do with my product. However, there are some times I will tag them all. I posted metal shelving units, so I tagged various terms or descriptions for the shelving units, things that pertained to organization, pantry, office, and other places someone may have needed these shelves for storage…

Don’t be that guy.

Use keywords that actually match the item listed. Listing an old rocking chair for sale? Use keywords like “rockingchair,” “furniture,” “vintage,” “vintagefurniture,” “chairs,” “seating,” “livingroom,” and “home” and not keywords like “automobiles,” “brandnew,” “art,” or “food.” Makes sense, right? Right.

 


Online Yard Sales through Facebook Marketplace can be helpful, but there are some general rules of thumb you should follow when buying or selling on Facebook Marketplace. Learn some of the "Marketplace Manners" to ensure successful selling and buying on Marketplace | Facebook | Facebook Marketplace | Ecommerce | Buying | Selling | Online Yard Sale | Garage Sale | Selling Used Items | Resale | Sell on Facebook | Tips for Selling and Buying | Manners #Facebook #yardsale

 

Overall, I just want you to remember to treat others how you want to be treated. Be a polite and reliable buyer and seller. I’ve had to block many people on Facebook to prevent myself from being harassed or falling for their time-wasting far too many times.

 

In Summary:

  • Don’t Be Rude
  • Don’t Talk Down to Women
  • Don’t Assume
  • Do Speak Sensibly
  • Do Ask Things Politely
  • Do Be Honest and Transparent (Whether You’re Buying or Selling)
  • Don’t Act Like People Owe You Something
  • Don’t Be a Jerk When Negotiating
  • Don’t Ask The Seller to Counter Their Own Price
  • Don’t Ask for Lower Prices If You’re Traveling
  • Don’t Lower Your Offer In Person
  • Don’t Try to Undercut Others
  • Do Respond If Someone Messages You
  • Do Respond, Even If You Message On Accident
  • Do Communicate, Communicate, Communicate
  • Do Expect Messages Immediately
  • Do Go In Order
  • Do Update Listings
  • Don’t Message a Thousand Times
  • Do Show Up
  • Do Pay to Hold
  • Don’t Ask Stupid Questions
  • Do List Your General Location
  • Do Add a Description
  • Do Price Honestly
  • Don’t Be Stingy
  • Do Use Actually-Helpful Photos
  • Don’t Go Tag-Crazy

Be the good guy, and you’ll have a successful Facebook Marketplace experience.

 

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54 Comments

  1. Hello! Thank you for this post. Good stuff. I’m still wondering what you would do if someone posted a rude comment on your listing. I’m not sure if I should hide the comment or respond with a kind comment back. What advice do you have. Thank you!

    • Arts & Crackers

      Hi JC, I guess it would depend on the comment. Most of the time I would just ignore it, unless it something that really needs to be addressed (calmly and kindly)…just like I do on my business page when I get nasty comments. I don’t tend to delete comments because people can come back with accusations, and that never helps. And I try not to argue with people, because that can make you look like someone to not buy from. Mostly I would just say ignore it.

    • It’s been half a year since this was posted but regardless. I thought that I’d ask…
      Concerning the tip:
      “Do Use Actually-Helpful Photos
      Please, please don’t use stock photos.”

      Here’s the thing. I have several brand new items in factory sealed boxes.
      I am not going to unbox them & break the seal so I can photograph them.
      How can I get over the issue?
      Should I include pictures of the boxes along with stock photos?

      • Hi Leo,

        I’ve had items like this, so I understand your dilemma. What I do is I share a stock photo of the item AND a few photos of the box (as a whole so they can see box condition, from different angles to show different information that’s on the box, etc). The more photos the better, and real photos that you took can make all the difference, because it’s less likely the person is trying to scam you (as is a concern when someone only shares stock photos).

        I also will list details and mention that the item is unopened. I’ve also done this on items that I pulled apart before photographing (like a metal shelf system), but I showed the condition of the pieces, the exact product information (amount of pieces included, assembled size, etc), and then I shared the stock photo. I still do very well selling on Marketplace, usually selling items within a day of posting following these tips.

        Hope this helps!

      • I would. (Include pictures along with stock photos.) Just to prove they’re actually new. You’ll get more responses (if you want that sort of thing).

  2. Great post! Thanks, Alyssa.

  3. Useful article. thanks for the tips. I posted something this morning and had over 20 replies within an hour and started panicking about etiquette. This was very helpful.

    • Hi Tina, I am so glad you found this useful. I hope you were able to sell your item quickly and got what you wanted for it.

  4. If you have many interested buyers and offers at asking price, is it ok to ask for bids for more? I cannot find rules about this on FB.

    • Hi Carol, while there is no rule against this, I personally would not do this and it is looked down upon. Since it isn’t like the bidding sites and is more like a yard sale, it is generally first-come, first-served and you stick with whomever you said yes to first (even if that amount was actually under what you listed, which is why it sometimes might be good to wait a little if you have a lot of offers coming in at one time—then you can let the first person know that you have many interested and will not go down at this time and get your full amount). But, as I mentioned, I recommend not turning it into bidding. Some have tried that with me and it’s an immediate turn-off and I will turn down the item even if I really needed it. Facebook Marketplace should be more of a “What you see is what you get” platform. Hope that helps!

    • What an unusual article. Don’t ask for a lower price if you have to travel? Where is your logic here and who are you to tell people not not? I think it quite reasonable to give a reason why you’re making an offer. You say you don’t like people assuming you’d like to meet in a public place but then you say that you always try and do that anyway or take your husband lol? Huh? That’s like me not liking people assuming I’m a man even though I am lol. You’ve also made arrangements with buyers and ‘forgotten’ to meet them? Wow. There are so many other things wrong with this article I think I’d be here all day so will stop here.

      • Arts & Crackers

        Hi Adam,

        Thank you for your concerns. This is a list of recommendations, not rules, that are meant to make your experience with Facebook Marketplace the best it can be. People are not required to follow them, however, I have had great feedback from those who do, and they are what has made my time there successful as well.

        I looked back through to see how you may have gotten some of those things you claimed were in the article, so let me try to address them for you:

        You are welcome to ask for a lower price if you have to travel. When it is frustrating is when someone expects me to lower the price for them because they have to travel, when I did not plan to lower the price. I have been asked to cover people’s fuel costs after they agreed to the price I listed the item for. At that point, I would rather sell to someone locally and make the amount I was planning to get (or a reduced price that is agreed upon if I choose to if the item has been listed for some time because it is unique).

        I am not sure where you got that I don’t like people assuming that I want to meet in a public place. What I did say was don’t assume that I automatically feel unsafe or degrade me because I am a woman. I have had men invite me to their house, and I said I would prefer to meet in person and been made fun of by men, and I also have been literally in the process of exchanging money for item and had men ask me, in a busy parking lot, if I felt unsafe, which made me uncomfortable why they would act like that, and then they proceeded to degrade me for being a woman. It has nothing to do with them assuming I’d like to meet in public.

        No, I have never forgotten to meet someone. When I make an arrangement, I follow through, and I always try to be a little early if meeting in public or exactly on time if meeting at a home for a larger item (and regularly send updates during or before my travel and when I arrive, as well as a reminder/verification some time before the planned meeting time in case the seller forgets). The “we” in that sentence is simply trying to relate to the reader…”we” as in “humans” forget things sometimes. I have had people I was selling to forget, and chose to try to relate to them in how I have forgotten other things in life and offered grace, and they offered an apology and picked up at the next meeting on time. This was a reminder that we are human, so treat others with grace and kindness.

        If you get a chance, go ahead and reread the article knowing that it has positive recommendations and try to read it from my perspective now that you might hopefully better understand after I’ve addressed a few of your concerns. I hope you are able to find some useful information for your Facebook Marketplace interactions as many, many others have.

  5. I have a question and am looking for some input.
    I recently sold a brand new item, sealed in it’s box for a reasonable price. Three days later I get a message that the buyer said there must be something wrong with it and he’d like to return it. I have no idea what they may have done to it, it’s a speaker and they said it sounds terrible. All that being said, I have not idea what they may or may not have done to it and it was brand new, still sealed. Your thoughts?

    • Hi Greg,

      Refund requests can be a hard one, but here is my opinion on this: unless you are an actual business selling products of your own, Marketplace is not really the place for refunds. It’s basically an online yard sale for the average user (again, unless you are using it as a business storefront). If you have listed information and images about this product that back all that you have said, there is no need to take this return. If the product has an issue in the box that you were unaware of, recommend that person reach out to the company to see if they can get parts or help with the product; many (not all) companies are surprisingly helpful with this, and I have had several assist me with products I’ve received from others, at yard sales, and at discount sale stores locally even though I am fully honest about how I received that item.

      This being said, you will also want to consider the specific situation. Did you give out your address to meet? I almost never do this, because I don’t want someone coming to my house upset over something like this. Are you concerned you’ll receive a bad seller review from this person if you don’t do the refund? This person may give a bad review either way or it may just be one bad review out of many good things, so it may not even be a concern. Did this person contact you through Marketplace or a post in a yard sale group? This person may try to ruin your reputation in the yard sale group if you do not do the return, however, you can also reach out to admins to explain the situation to them.

      There are also exceptions that can be made. I had to ask for my second refund ever the other day. The first one, the person was unsure if the item worked after sitting in storage for years; we had no where to test it, so I took it home and it didn’t work so she took it back. This was very kind of her. This second one was a piece of furniture. The seller had given me dimensions that were guessed. My husband was supposed to measure it to make sure it was right, but ended up being in a rush. When he brought it home, I realized it was a whole foot less tall and a foot less long than had been estimated to me, which made a HUGE difference and made it unusable for me. I felt terrible, but explained the situation. They’d wrapped the item up, so I left it as-is before returning it, and the family was actually thankful to have it back (it was an heirloom they’d posted too hastily after a loss in the family).

      Generally, I am still against returns. Marketplace is not really the platform for that for those using it as an online yard sale. Yours sounds like a situation where I may say no and risk the backlash. I would encourage them to contact the manufacturer with concerns, and the manufacturer may be able to help them troubleshoot.

      I know my response was long, but I don’t believe I addressed this previously so I wanted to be thorough. I hope this helps!

    • This comment thread helped me so much. I had the same thing happen today and I was at a loss. I ended up telling her she could use my stylized photos to resell it to get her money back or even more as my item was priced to move before the house sells. Thank you for the article and the excellent response to the original question of how to handle attempted returns.

      • Arts & Crackers

        I am so thankful it was helpful to you and you were able to figure out what to do! I really appreciate you taking the time to comment, Ali.

  6. i recieved a few rude comments on a pair of rue 21 shorts size 7/8 juniors which i stated in the post. preowned good condition no flaws or stains as is condition smoke free home. im considered a super seller on fb but every now and then someone has to be rude. in reality the shorts look huge for a 7/8 . someome stated “selling these? epitome of trash”& other people stating they are childrens clothing and very very short shorts for any young girl to be wearing, the weirdest clothing post the had ever seen or that the parent bought these for there daughter and needs to be spoken to…a few others defended my post …would you just ignore it being in this situation?..my daughter is 2 years old…lol and i personally am a size 00… theres probably over 30 comments and 7 reactions on the post..the url listed is the post itself

    • Personally, I would just ignore it. If there is a big issue or you are concerned it may hinder selling it, I would contact the admin of the group that it posted to. Some people just have to be trolls, unfortunately. I still wear juniors sizes as a grown adult, so I don’t think people should be jumping on here saying they are for kids and criticizing you without knowing the whole story (which they don’t need to know), but there really isn’t much you can say or do without feeding the trolls. If you are concerned about the backlash hindering the sale and think something about the post is triggering them, you may consider re-photographing the shorts in another manner (make sure it has a clear background, don’t show them on a model or do show them on a grown-up model so they can see how good they look…) or changing up the wording slightly (or just re-listing entirely with new wording or imagery so those comments are gone), but only if you personally feel it is necessary. It isn’t your job to appease them, and I’ve seen many items like this for sale with no backlash, so you may have just posted in a troll-heavy group. I hope you are able to sell them soon and don’t have to deal with the rude comments anymore.

  7. Hello I sold an inversion table on marketplace three weeks ago. The buyer paid me the full amount with Venmo and stated she would pick up a few days later on a Friday or Saturday. Needless to say this buyer didn’t show up on either day and not so much as any communication about it until several days after I reached out to her. She has since missed two other pick up days without communicating any reasons until several days after I’ve reached out and asked. My questions are these: Can I give a time limit on when the buyer needs to pick this item up? If the buyer doesn’t pick it up, can I tell them there is no refund? I’m so frustrated because this buyer doesn’t show up, makes excuses, has had delayed or no communication with me and I simply don’t want to keep holding this item for her anymore. My dad states no holds. Early on I told her that if she couldn’t pick this up, I would refund her and relist it. Her very delayed answer was that she would pick it up the next day but I never happened. Not sure what to do. I would love some direction on this.

    • Arts & Crackers

      That always makes me nervous. Why would someone pay you then never pick up? I would see about offering a refund (you may be stuck with still paying the Venmo fees…I know that has happened to me on PayPal) and then just wipe your hands clean of it. No one needs that stress. I have had some people who literally were just having a bad time at life and the excuses were genuine, and I’m a gracious and flexible person, but I have had to cut some people off and be firm with them (gave them a very last chance to follow through with no wiggle room, then wiped my hands clean of it). If they truly want it, they will find a way. It was hurting our schedule and family life, so we have to draw the line somewhere. While you are probably entitled to keeping the money, or at least some of it, for this hassle, that can come back to bite you in more ways than one, so I would honestly just refund it and move on. You may then want to update your post to say no holds.

  8. Caroline Rodriguez

    I accepted a offer on a item, How long do i have to wait before accepting other offer.
    I’ve asked buyer to give a deposit and I would hold via Zelle or Venmo.
    It will 24 hrs this evening.

    • If you haven’t heard back in 24 hours, I would move on. Planning a meet time and accepting an offer should go on at the same time so that there is no waiting once you’ve said yes. For most items, I will not hold an item for one person unless I have expressly said that I would due to special circumstances (the person is out of town still for another couple of days, bad weather, etc). There is nothing causing you to need to hold that item for that person, so I would go to the next offer.

    • You shouldn’t be asking for deposits. This is what scammers do on FB on items that don’t exist. You can be seen as taking advantage. Why would anyone give you money when they don’t know you!?

      If you arrange a mutual time and day for collection and they don’t show then that’s fine because the item is still on sale and you haven’t lost anything.

      • As for asking for deposits, some scammers will do this, sure, but it is also something people may choose to do as an individual seller. Some people will offer, and they need to have a level of trust. Most of the time, that payment is also guaranteed, so you may be able to refute and get your money back should the person scam you, so that offers a level of comfort. This is not a practice I usually do, but I have had some people offer, and they can tell that I am a trustworthy seller based on my ranking and feedback and thoroughness in my listings. I do not recommend doing this for a large amount. I have once or twice given this as an option, but it was more so to allow them to choose if they want to make the effort to pick this item up sooner (because I can’t just hold an item for a month with other offers coming in) or if they really do want to wait on the item and I can trust them and they can trust me so they choose to put down a deposit (which I do not spend until it has been paid in full). They are welcome to decline.

        I really hope this more detailed response answered some of your concerns. Many have taken my advice (including myself—I wouldn’t advise something I wouldn’t personally do, and I am HUGE on kindness, trustworthiness, honesty, and fairness), and I have heard of (and had) great success from the standpoint of buyers and sellers alike.

  9. This is a great list! My biggest anxiety with selling is that people ask to come see it another day, with a general timeframe, no down payment or promises, and then get SUPER angry if I sell to someone else in the meantime. I had a man call me a jerk this morning because the item sold before he was going to come (with no set time, btw). I’ll be careful to state “first come, first serve” or “no reserving” from now on!

    • That is totally an anxiety of mine too. I don’t usually put the “no holds” comment on mine as I either forget or am willing to hold items, but it can definitely be helpful to point back to (though you still may have a negative response).

      I recently dealt with this for someone who was genuinely interested and I responded and the response was seen, but the discussion did not continue for me to know it was a genuine interest or set a meet time. Someone else contacted me and was able to purchase the item (which had been listed for a bit more than usual for me, since Facebook changed how easy it is to view listings), so that person purchased the items. Several days later, the first person contacted me upset that the listing was put as sold. I simply explained that I hadn’t heard back and needed to get the items moved from the house. I then offered some recommendations on where this person may find great deals on items like mine locally so I was still able to offer some assistance.

      Sometimes saying you wish it would have worked out and you are sorry for the inconvenience is the best you can do, and sometimes you can offer some resource assistance back, and sometimes you just have to let it go and move on with no response (which is super hard when you are like me and often take things to heart and don’t want anyone to miss out and be upset).

  10. You shouldn’t be asking people to sell you items for less than what they are advertised at!!! If you’re a seller like you say you are then you would completely understand how unfair this is to a seller. You’re not an expert on how much something is worth to another person or in general. Most of the time you will see the item for less elsewhere because people are doing what you’re doing and stalking an item in the hope it won’t sell and will be reduced!!! This is sadly why it is so hard these days to make any kind of living selling.

    You’re a time waster if you enquire after an item and then say it’s too expensive.

    You most definitely should list ALL faults with an item you’re selling ESPECIALLY A CAR!!! Some people are struggling financially and have kids they need to drive to school. I am a grandmother now, but I have always driven cheap car as a result of having been a SINGLE PARENT. So yes answer ALL questions honestly and don’t feel put out by having to answer so many questions.

    If the car is guaranteed to be reliable selling as spares!!!

    • Hi Dana. Thank you for taking the time to comment. I do not completely understand what you are getting at or how you understood what I intended in the post, but I will try my best to address your concerns.

      Anyone is welcome to list any item at any price they wish. However, there are some things you have to consider if you want to sell the item and you want to be a kind, trustworthy seller. There are multiple types of sellers on Facebook Marketplace: sellers who are individuals selling their own items (used or something they never opened and want to get rid of) and businesses (those who sell new items as an actual storefront). Both of these have different “rules,” so to speak.

      I am an individual who sells random items of mine and not a business. I list items to sell, but some of the items I will not go down on for various reasons, and that is okay, as noted above. People like me treat Marketplace as a yard sale. You list items to sell, you be honest about them, and you price accordingly. You can price for more, but it may not sell.

      The issues with over-pricing are more so for those who will purchase items they know they don’t need and intentionally price-gouge on them. While you can possibly make a living this way, it is tacky. If you are going to use that item and create another product (like a giftable “bundle”), that is a little bit different, but when people bought out all of the Nintendo Switch games at the start of COVID and tried selling them for two or three times the amount so families who saved up to afford one at retail price could no longer find or afford them, that was tacky. That is what I was trying to get at above.

      The other over-pricing issue that is tacky and untruthful is when someone lists something at a very different, intentional price (like the used cars being listed for $5000 when you know they are all worth $17,500) and you contact that person with an inquiry and they tell you the *real* price, instead of just listing it for that price honestly, that is what I was calling out above. That is not okay, not honest, and not a way to sell something. It also is a red flag that this person may be a scammer.

      I do not recommend “stalking” other people’s items. I’m not sure what that even means, honestly. What I was saying is to do market research first so you know to price your item at something reasonable so that you are able to get that item out of your house in a timely fashion and get a fair price for it. Doing market research is a wise and common practice, even for actual businesses.

      There have been hundreds of items I have sold through Marketplace over the years. I am happy with what I get for those items, and I have turned down some lower offers because I felt the item was worth more (like the list price or a small amount below), so I am not sure how my advice is unfair to sellers.

      As for being a time-waster, I agree with this if you contact about the list price and the list price is actually what it says and then you say it is too expensive. Now, when I contacted about an item the seller worded and listed as if it was free and they wanted to sort of “interview” to find it a good home and the person came back with the price of $2400, that was wasting my time, and that is a problem, because I never would have inquired had they been forthright with the price they wanted.

      Yes, I am very big on people being completely honest and open in their listings, because you can really hurt people if you are just trying to make a living at the cost of blindsiding people who are purchasing from you. This is why I made a point to note that it is important to be transparent in your listing. Vehicles are a difficult one, as sometimes something may break after the fact and you didn’t know about it, so we need to offer grace there, but as a seller you should be completely honest with any information that you know of.

      I’m not sure what you mean by the last note, but I am assuming you are saying to note if the vehicle is only good for parting out, and that is definitely important to do if the vehicle is not in working condition.

  11. I understand that if someone messages you the courteous thing to do is to respond to them, but what if they offer you 10% of your listing price on a fairly priced item. It’s hard not to respond in a negative or sarcastic way, so for me it is better if I don’t respond.

    • I can totally understand not wanting to waste your time for that, because they are wasting your time. I have had someone do this to me. I still took the time to respond, but my response was “No.” Short, to-the-point, I still gave an answer, and it only wasted 1/100th of a second of my time. I wouldn’t say you *have* to respond to that type of message, though a “no” and leaving it at that wouldn’t be a terrible idea either and wouldn’t waste too much of your time.

  12. I’ll tell you, as a buyer, I recently went to buy an item and we messaged one another for 2 days and it was made clear I was buying and they were selling. They messaged me at around 11:30 to see when I was coming and I explained I had to wait for my friend to finish work at 4ish. I messaged him at 3:50 to get an address. No response…. No response… So I messaged their actual FB account and typed can you at least message me back so I can start dinner and plan other things. They instantly messaged me back on Marketplace telling me they sold the item. Now, here’s where it got fun.
    I now have a history of a buy sell relationship and according to contract law this is legally binding. I suggest if you want to use something like this as submissible evidence in a court of law, you keep it extremely polite at all times, civil even. So anyway, I educated them on the topic and they started getting kind of rude.
    I defused the situation because, honestly, I didn’t care that he sold the item it’s just how It was, literally, left to the last second (If any of their side of the story was even true but let’s just say it was) and really I just wanted to educate them.
    Long story short(ish), always be respectable because messages can be used in court I worked in a place that made you understand this and the policy was CYA… cover your a**
    Hope this helps and great message to all Arts & Crackers.

    • Arts & Crackers

      That is frustrating. I’ve had similar happen to me. I just have to brush it off (and maybe vent just a little to my husband). Most people have been pretty flexible on if something makes me just a little late (because life happens). I generally do all of my interacting through Facebook Marketplace so I have good records and no confusion.

      Yes, definitely always be kind and respectful in your conversations, whether you are buyer or seller, because you are liable even for your words.

    • “I now have a history of a buy sell relationship and according to contract law this is legally binding.”

      It’s not a contract that means anything. The contract was for you to give them $X and for them to give you A. Neither of you did. Contract might be broken, but there are no damages. So what’s your point exactly, and what exactly were you trying to “educate” them on?

  13. Useful post! I really need this type of article.. this is very useful for me.

  14. i like your post very much love u soo much

  15. Hi Alyssa, Very informative article, with lots of great tips! I am new to Facebook Marketplace, having just listed my first item. I have noticed in Messenger that Facebook Marketplace creates a group for anyone who contacts me about my item. These groups are named after the first name of the person enquiring and my item title, and only have myself and the potential buyer as part of this group. I just wanted to check if this is normal? Thank you so much!

    • Arts & Crackers

      Hi Lara, I am so glad you have found this helpful! Yes, that is normal for messaging. I was totally thrown off when they started doing that, because I would get something saying there were three notifications, so I would think the person was seriously interested, but then I would find out that it was only because of their initial contact then Facebook changing the group name and group photo. It drives me crazy sometimes, but, yes, it is Facebook’s normal right now. I think their intention is to make it easier for you to see at a glance which messages are for which item. Hope that helps!

  16. Hi Alyssa, I am accessing Facebook Marketplace through my desktop only. I have allowed marketplace notifications, thinking I would receive an email if someone has contacted me, as well as displaying in Facebook Marketplace inbox, messenger and notifications. I have had potential buyers contact me through messenger but I did not receive any emails. I did thankfully respond quickly as I was using Marketplace at the time. My concern is I am not on the desktop 24/7 and would like to know other than on Facebook Marketplace, is there any other way to know if someone has contacted you without continually checking Facebook Marketplace? I appreciate any help you can provide. Thank you

    • Arts & Crackers

      Are you able to have the Messenger app on your phone? You can use this app without using the actual Facebook app on your smartphone. If so, that is usually how I see the responses the fastest, as fast responses are often very important in closing a sale. Other than that, I cannot tell you for certain if you can get Marketplace messages to your email or as push notifications to your desktop, but I would think so. I don’t have mine set up for this, so I can’t see any emails, and my quick online search wasn’t extremely helpful.

      If you go into settings, though, go to where it says notifications. Scroll down and it will allow you to set notifications for where you will receive Messenger notifications. It shows them available as push notifications, emails, or SMS text messages. Since Marketplace is through Messenger, I would think they would apply, but you would have to test it out to make sure. I do not see a way to change those settings in the actual Marketplace settings. You may also be able to set up push notifications straight to your desktop if you are using Chrome or Firefox as your browser.

  17. Hi Alyssa, I appreciate you answering my questions as my online searches do not provide accurate or up to date answers. My item has now been listed for a week, and my query is regarding renew post message I have received. From what I can see, my listing remains until I delete it, but can renew up to 5 times. Could you please advise what the benefit of renewing an item is? Thank you

    • Arts & Crackers

      You are welcome, Lara! I always renew my posts when it is available. It will place your post back up in the top of searches people do, where new listings usually show first. By doing this, you are more likely to have someone new see your listing that may have been bumped to page 3 of the search otherwise.

      If you need to renew too many times or haven’t gotten listing views (I had one listing I did that received zero views…I am unsure why), you may want to “investigate” to see what you can do differently. On my listing with zero views, something must have gone wrong with the time I listed, so I deleted the post and completely redid it, which resulted in tons of views. If you have a lot of views and maybe even some saves (it shows in the details when you view your listing in your account) and it still isn’t selling, you may want to consider reducing your price. If it only has a few views and no saves, you may want to update your listing wording and try some different keywords so more see it as well as list in more places (local sales groups). I do not offer shipping on mine, but that is also an option that Facebook has favored lately if you are willing to fuss with that. Most sales groups will also let you “bump” your old post (and sometimes delete the old post and share a new one) so more people see your listing—you will need to check with your group’s rules.

  18. How do I report a scam? Post for custom made interior barn door. Long story but he has the money and I have a door warped so badly that it’s useless. He ghosted me about 2 months ago. Heard from others (afterward) that he is a cheat, scammer, etc. I haven’t figured out how to report him so that he can’t continue to scam people.

    • Arts & Crackers

      If the person isn’t blocked, you may be able to look around and report the person or leave a review of the person (which is basically just a star rating that can warn other potential customers of the issue). I would do that if there is an issue as well as report exactly what happened to local yard sale owner pages so they can sort of keep an eye on it. Sorry you had to deal with that. It’s always frustrating.

  19. Hi Alyssa, my item listed on Facebook Marketplace is quite heavy and large, and any potential buyers would need to visit my address in order to view in person. I do not feel comfortable providing my details over Messenger. Do you have any suggestions on what would be the best way of sharing this information? Thank you

    • Hi Lara, this is really a personal decision on how you’ll go about doing it, but I’ll give you a few ideas from what I’ve done and what I’ve seen; I rarely give my address out, but I have had to for some large items.

      I usually share it over Messenger not because I want to, but because it seems like the best place to track it and have proof that I have given out my address and to whom I have given it to should there be an issue. I also gauge how comfortable I am with the person based on their response times, how they respond, etc, because giving out your address is a very vulnerable thing. I also make sure that I only send the address when they are on the way or an hour or two before the time we’ve set, as a reminder (I give a nearby location first if they need to figure out drive time from another city or something). I also try to plan times that I will not be home by myself; sometimes I have even delivered the item for a small extra fee and they were okay with that (I offer if it seems to be difficult for them to get out or something).

      I have seen other people who will message their phone number instead of their address, because it seems a little less scary. I don’t like to do this, because I keep my phone number under wraps and am super awkward on the phone, but I totally understand why some will do this. Then they will either have me text them for the address or call for the address and directions (I assume so they can gauge what I sound like, that I’m a real person, etc). I appreciate this as a buyer too, usually, even though it is awkward, because picking up items at someone’s home can also make you feel very vulnerable if you’ve not at least had a voice to go by to know this person is real and personable and such. I have had one person that never actually gave me an address, but gave me verbal directions from where we called from (a grocery store) to her home with street names and landmarks; this is an option too, but as a buyer who is directionally-challenged with severe anxiety, this was very nerve-racking (thankfully my husband was driving and he can figure these things out).

      Personally, however, I still prefer to have written record of the address exchange in Messenger. Even if you give your address over the phone, they can (and probably will, to have it to put in their GPS), write it down, which is why I prefer to just have the written exchange proof. If I’m feeling particularly iffy, I will sometimes screenshot it too in case I get blocked after. I have never had any issues with it, though.

  20. I know I added my mobile number for Facebook Marketplace as requested when I initially posted my ad. I do not have my mobile number listed in the ad. I have tried to look at other listings, but could not locate their mobile number, except if they have it in their listing. Appreciate any assistance you can provide. Thank you

  21. Hi Alyssa, Thank you for your article and responding to my many questions. I have not been able to find accurate, up to date information about Facebook Marketplace, apart from your blog. Can messages between myself and a potential buyer be read by someone not in that group chat on Messenger? I noticed using Messenger on my phone, when I checked to see if a potential buyer has read my reply, I can see the time it was read and if I hover over the small circle Facebook profile of the buyer in the lower right hand corner, then a message of, “Seen by everyone”, appears. I assume everyone means by myself and the buyer. My concern is I disclosed my address to a potential buyer and pray that no one else can access this. Hope you are able to clarify. Thank you

    • Arts & Crackers

      You’re welcome!

      Facebook’s “Seen by everyone” is confusing, but yes, it is just the people that are in the chat that see it (so in that case “everyone” would mean “both”). The only way it would be seen by someone else is if the person shared it in some way, which I doubt is a common practice unless it is one spouse sharing with the other so they can figure out directions and pick up together. (I do this some, but usually I just say the address out loud to my husband to put in the GPS because I make him drive and figure out driving distance lol.)

  22. I am selling an item and have a buyer that said that she wanted the item. I have asked twice when she would be available to pick it up and she has not answered the question but requested that I send a photo (I have several from all angles and the dimensions listed on the site.) and some other unimportant information.
    I just don’t feel good about this and want to know how to gracefully end this conversation/transaction.

    • Arts & Crackers

      Hi Lisa,

      Depending on the photo she is asking for, I’d usually send it (though I am thorough with pictures too, so I understand thinking another should not be needed), as long as she is actively communicating. She may be trying to figure out if something will work in a specific space or something and is having a hard time visualizing it at the angles in the pictures. I’m personally having this dilemma with rugs right now, even though I’m usually good at visualizing things.

      I usually do first-come-first-serve unless I’m actively communicating with someone who is honestly interested, then I will let other potential buyers know that I’m in discussion with someone and will let them know if the sale falls through. If she isn’t actively responding or answering your questions (to let you know she is discussing with someone to make sure it will work or whatever it is going on) and you don’t feel comfortable with it, I would go on to the next buyer. Your time is also valuable. You may want to let her know that you have other people interested in it and you would like to know if she plans to get it still and give her a time (and work from there if needed). Sometimes people just need a timeframe that works for you because thinking of a time that works for them first gives them anxiety (*raises hand*).

      Sometimes just kindly letting people know that there is a boundary you have to make because you have others asking and such can be very helpful. If she doesn’t respond after that, I’d just move on. If she comes back later upset, I’d apologize and let her know that you needed to move forward with the sale and someone else was willing to get it sooner, then just brush it off. I have had to do this as well.

  23. Lots of info but just one crucial rule missing:
    Should the seller post item prior to receiving payment or should seller await payment prior to posting item?
    I had one person suggest that I should send pic of package then send to her prior to posting.
    We could agree so I lost the sale.

    • Hi, Tina. I don’t quite understand what you mean by your comment, but I think you are referring to mailing items, is that correct? I don’t use the mail option on regular Marketplace, personally, but I have sold used school curriculum online and mailed it. I always get the payment before shipping, then I will send a picture of the shipping receipt and/or tracking info, and I try to ship it out as soon as possible after payment. I take a lot of pictures so I am covered should anything happen (it is also wise to pay for insurance on the package and include that in your pricing). I take pictures of the item ready to ship, then of the shipping receipt for proof. As a buyer, I appreciate this proof. But I always take the payment before actual shipping. Should you not hold up your end, Facebook and PayPal and all of those usually are pro-buyer so the buyer can get the money back and the seller get in trouble for not actually sending the item paid for (which is another reason why I always take all the pictures and include tracking info, again, to protect myself and comfort the buyer).

      I hope that answered your question.

  24. Lisa Guillemette

    Great info. Thank you. How long do you have to wait without hearing from someone before you move to the next person on the list?

    • You’re welcome, Lisa!

      It really depends on the situation. If I responded to them immediately and they don’t even check it and I have other messages coming in, I just keep moving. If they’ve seen it and not gotten back to me and I have tons of others requesting info (with a little bit of time should they have to ask a spouse for another opinion on it), I usually just keep moving on. If I wait until another day or quite some time later to respond, I give them a good amount of time to respond as they may have gotten busy while waiting for me. If the little circle that shows when your message is sent or seen is not showing that it has sent through, I try to wait a bit because sometimes there is just a delay in message receiving and sending. If we have been going back and forth and they stop answering questions or won’t set up a time, I move on. Generally, I let people know that it is first-come-first-served unless I have already planned otherwise with someone who is actively responding to me. Too many people just hit the button to ask about it without ever responding again, and I want to make sure I sell the item.

      I generally still respond to everyone in order and try to keep track of it (which can be hard with tons of responses, but I try my best; active responders usually get first dibs). I will let them know that I am discussing possible sale to someone else and they are next should it fall through, and I have moved on to other people before. Your time is valuable, so decide how much time you are willing to spend based on the number of requests you are receiving and go from there. When I move on, I just say something kindly about having to move on to someone else because this person could get it sooner and I hadn’t heard anything back. It’s usually fine. If hardly anyone is responding, I give more grace period because I’m really not losing anything by awaiting their response.

      It’s never a specific amount of time; I really just judge it by popularity, my personal timing needs, if they person even seems like they are trying to respond and it isn’t just an accidental message they sent, etc. Hope that helps!

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